Know Your Audience: Research and Personas
Metrics show the what; interviews reveal the why. Ask customers what problem brought them to you, what nearly stopped them, and what finally convinced them. Those answers shape messages, offers, and timing better than any spreadsheet alone ever could.
Know Your Audience: Research and Personas
Create lightweight personas that guide decisions, not decorate slides. Include primary goals, pain points, buying triggers, and preferred channels. If your persona prefers comparisons, write side‑by‑side breakdowns. If they crave proof, prioritize case studies, demos, and testimonials across your digital touchpoints.
Know Your Audience: Research and Personas
Sketch awareness, consideration, and decision stages. At each step, list questions, objections, and content needed. For example, awareness might need a checklist, consideration a webinar, and decision a free trial. Share your journey map idea in the comments for feedback.